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Airline Reservation and Ticketing Agent CV Template

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Beatrice Q. Parkerhouse

Nicholas St., Chester, UK

Phone: 01244-226765

parkerhouse_bq@ycmail.com

Objective

To work as an Airline Reservation and Ticketing Agent for a large hotel or airport transport concessionaire

Professional Experience

 

2006 – Present: Airline Reservation and Ticketing Agent, British Airways Ticket Office, Chester

 

  • Observe work schedules as mandated.
  • Secure ticket stocks and ensure their availability throughout work hours
  • Refer to OAG and IATA publications for travel and airport information when required.
  • Perform seat reservation transaction for walk-in and phoned customer requests.
  • Print and issue the IATA airline tickets for walk=in customers or their messengers.
  • Perform single and group bookings as requested.
  • Make accurate airline quotation according to airline tariff structure for the routing, class of service and application of loyalty program discounts when applicable.
  • Process customer courteously and in accordance with booking and ticketing service standards.

 

Skills

  • Excellent command of geography, time zones and nationalities.
  • Average organizational and computational skills
  • Excellent verbal communication and interpersonal skills to face customers.

 

Achievements

Cited by management for high performance rating in 2008 to the present

Education

2003 – 1006: High School Diploma, Sheffield Park Academy, South Yorkshire

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